Retention Operator
Most churn happens silently. Users stop logging in, ignore emails, and cancel without warning. Kai catches the signals weeks before cancellation and acts.
Available on Starter ($299/mo) and above. Choose Kai as your first operator if churn is your biggest revenue leak.
< 60s
Detection speed
$10,680
Revenue retained monthly
12+/week
At-risk accounts caught
23%
Win-back success rate
Churn risk detection
Spots at-risk accounts from engagement drops, usage decline, and cancellation signals. Flags accounts before the user even considers leaving.
12+ at-risk accounts flagged per week
Win-back campaigns
Sends personalized recovery email sequences via Truncus. Offers, re-engagement nudges, and follow-ups — all automated, all contextual.
2-5 users saved per week
Engagement monitoring
Tracks session frequency, feature adoption, and usage depth. Detects gradual disengagement patterns that humans miss.
Real-time engagement scoring
Health-based actions
Checks customer health before acting. Power users get different treatment than trial users. No generic blasts — every action is contextual.
NPS, usage, and tenure weighted
Usage drops
Session frequency falls 40% below baseline over 7 days.
Signal detected
Kai flags the account as at-risk within 60 seconds.
Context check
Power user, 47 sessions last month, NPS 8. Worth saving.
Win-back fires
Personalized email: feature highlights + 20% retention offer.
Follow-up queued
If no response in 48h, second touchpoint scheduled.
Customer saved
User re-engages. $89/mo retained. Churn prevented.
Activation failures
New users not reaching first value milestone
Engagement decay
Gradual decrease in session frequency and depth
Feature abandonment
Core features no longer used after adoption
Cancellation signals
Downgrade requests, subscription changes
Support escalations
Repeated tickets indicating frustration
Conversion drops
Trial-to-paid conversion rate declining
Kai creates personalized recovery sequences based on customer context. Every email is different because every customer is different.
Re-engagement
Feature highlights and usage tips for disengaged users
Day 1 of inactivity
Retention offer
Personalized discount or feature unlock based on usage history
Day 3 if no response
Exit interview
Honest question about what went wrong, with easy re-activation
Day 7 final touchpoint
Kai is available on Starter ($299/mo) and above. 7-day free trial on all paid plans.