Question 1

What counts as an action?

Accepted Answer

An action is any operation an operator performs: retrying a failed payment, sending a dunning email, creating a win-back campaign, drafting a review response, or flagging a churn risk. Monitoring and signal detection do not count as actions.

Question 2

Can I change my plan later?

Accepted Answer

Yes. Upgrade or downgrade at any time from the billing dashboard. Upgrades take effect immediately. Downgrades apply at the end of your current billing cycle.

Question 3

What happens if I hit my action limit?

Accepted Answer

Operators pause until the next billing cycle. You get a warning at 80% usage. No surprise charges, no overage fees.

Question 4

Do you offer annual billing?

Accepted Answer

Yes. Annual plans save 20% compared to monthly. Starter: $2,999/yr, Growth: $5,999/yr, Business: $9,999/yr. That's 2 months free.

Question 5

Is the free plan limited in time?

Accepted Answer

No. The free plan is forever. One Revenue operator, one product, 50 actions/month. Upgrade when you're ready.

Question 6

What operator should I start with?

Accepted Answer

Most teams start with Maya (Revenue) — she handles failed payment recovery and expansion signals. If churn is your main problem, start with Kai (Retention). You can always add more operators later.

Question 7

Do I need TenScore?

Accepted Answer

Yes. TenScore provides the health signals that operators act on. Connect with one API key — takes under 2 minutes.

Question 8

Can I try paid features before committing?

Accepted Answer

All paid plans include a 7-day free trial. Full access to your chosen tier. Cancel anytime during the trial and you won't be charged.

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